Error: "Goldmine must be installed on this machine" and trouble finding the GMBase folder.

Situation

You try to run MigrateAdmin and when clicking next on the initial wizard screen you are presented with a message that states "Goldmine must be installed on this machine and in a networked environment must be a Goldmine server.".  You can also see a message that MigrateAdmin was unable to locate the GMbase folder.

Solution

To resolve this issue try the following steps:

1. Go to START > SEARCH > FILES or FOLDERS.
2. Enter the filename "gm.ini" as the search criteria.
3. Click on the option to "Search Hidden files or folders".
4. Click the Search button.
5. Once you locate your GM.INI file right-click the file and choose Copy.
6. Open My Computer and browse to C:Documents and SettingsAll UsersApplication Data.
7. Create a new folder called "Goldmine".
8. Open the new folder and right-click and choose "Paste".

You should now have a Goldmine with a GM.INI file located at C:Documents and SettingsAll UsersApplications DataGoldmine.  Now open ACT! 2005/2006 and go to FILE > MIGRATEADMIN and try the wizard again.

Alternate Solution 

If the steps above did NOT correct the issue, try the following steps.

1. Open Goldmine.
2. Go to EDIT > PREFERENCES.
3. Click on the "Login" tab.
4. Check the paths listed for "Goldmine database".  Make sure this reflects where you have your goldmine database stored.
5. Check the path listed for "Goldmine home directory".  Make sure this reflects where Goldmine is installed.
6. Click OK to exit the preferences once you have updated them.
7. Repeat the steps above at this point.

If at this point you still are not able to use MigrateAdmin,  Please contact technical support by visiting our support website at www.asdscomputer.com/support.  There you will find several options for support including creating a support ticket for your issue.