ASDS Knowledgebase
Search:     Advanced search

Fax numbers are NOT being dialed correctly resulting in failed faxes

Article ID: 148
Last updated: 15 Sep, 2009
Views: 406

Situation

Your faxes are not being sent because the fax numbers are not being dialed correctly.

Solution

This is typically caused by numbers that need to include the area code for what is known as "Local Long Distance" dialing.  Dialing rules are configured within Windows "Phone and Modem Options" within Control Panel.  See the attached document to this article for more information on creating and configuring dialing rules. 

Important!  Configuring dialing rules are not included as part of free technical support by ASDS Computer Co.  If you would like assistance in configuring your dialing rules there is a per incident fee of $29.95.

NOTE:  In order to ensure your dialing rules will function once they are setup, your fax numbers in ACT! must be entered as TAPI Conical formatted.  This is where the area code will have parenthesis around it.  For example:  "(541) 555-1212"  For more information on the fax number formatting see the article that is referenced below.

Attached files
file Dialing Rules.pdf (149 kb)

Also read
document Outgoing Faxes Failing Due To Missing "1" for Long Distance
document How to force FaxAdmin to dial exactly what is listed in the Fax Field

Also listed in
folder Product Support -> FaxAdmin -> FaxAdmin
folder Product Support -> FaxAdmin -> FaxAdmin 2007
folder Product Support -> FaxAdmin -> FaxAdmin 2010

Prev   Next
How to resolve issues with FaxAdmin not finding your modem     What do the ASDS FaxManager cover pages look like?