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How to force FaxAdmin to dial exactly what is listed in the Fax Field

Article ID: 143
Last updated: 15 Sep, 2009
Views: 222

Situation

You need to be able to dial the fax number exactly as it is entered in the fax field

Solution

IMPORTANT!  This solution is NOT intended for correcting issues where it is NOT dialing the "1" etc. for long distance faxing.  That can be resolved by referencing the KB below in regards to correcting issues with dialing rules.  This answer is typically intended for NON-US based customers that have numbers entered into the Fax field that needs to be dialed exactly as it is entered.

The latest release of FaxAdmin 2008 offers the ability to change the default dialing properties to "Dial_As_Formatted".  This will bypass the Windows TAPI dialing rules and dial ONLY what is listed in the Fax field in ACT!.  This can help resolve international dialing issues due to other countries not using TAPI dialing rules.  Caution should be used when changing your dialing rules as you will need to make sure that there is NOTHING in the Fax field that you would not normally dial yourself.  To change the dialing preferences over to "Dial_As_Formatted" you will need to use the following steps:

1.  Close ACT!.
2.  Browse to C:Program Files\ASDS\FaxAdmin2008\
3.  Double-click the "Dial_As_Formatted" registry file; Answer yes to the prompt to add to the registry.
4.  Restart ACT!.

FaxAdmin is now configured to dial exactly what is entered in the Fax field in ACT!.  This will NOT honor any dialing rules such as dialing a "9" to get a line, etc.  It will strictly dial exactly what is listed in the Fax field.  If you find that you want to revert back to the standard TAPI dialing rules you can use these steps to reset it back:

1.  Close ACT!.
2.  Browse to C:Program Files\ASDS\FaxAdmin 2008
3.  Double-click the "Dial_With_TAPI" registry file; Answer yes to the prompt to add to the registry.
4.  Restart ACT!.

FaxAdmin will now use Windows TAPI to process the fax number and apply any rules that have been setup.

Also read
document Fax numbers are NOT being dialed correctly resulting in failed faxes

Also listed in
folder Product Support -> FaxAdmin -> FaxAdmin 2010

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