ASDS Knowledgebase
Search:     Advanced search

Faxes are queuing up into Pending and never going out.

Article ID: 140
Last updated: 25 Nov, 2009
Views: 156

Situation

You are sending faxes using FaxAdmin 2008 or 2010 and the ASDS FaxManager faxing engine and faxes are just going into Pending and never get sent or the ASDS FaxManager is not showing any faxes.

Solution

This issue can be caused by the ASDS FaxManager program not being run as an Administrator under Windows Vista or Windows 7.  Try the following steps to run the FaxManager as an administrtor and see if the issues go away.

1.  Close ACT!
2.  Open My Computer and browse to C:\Program Files\ASDS\FaxAdmin 2008\
3.  Right-click "ASDS.FaxManager" and choose "Properties".
4.  Click on the "Compatibility" tab.
5.  Check the box towards the bottom labeled "Run this program as an administrator"
6.  Click "Apply", then "OK"
7.  Restart ACT! and try going into the ASDS FaxManager again. 

This should correct the quirkiness with the refresh etc.  It may resolve faxes sitting in Pending as well.

Also listed in
folder Product Support -> FaxAdmin -> FaxAdmin 2010

Prev   Next
Error: "This file does not have a program associated with it...     FaxAdmin Menu no longer appears to the right of the Help menu