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document Fax numbers are NOT being dialed correctly resulting in failed faxes
Situation Your faxes are not being sent because the fax numbers are not being dialed correctly. Solution This is typically caused by numbers that need to include the area code for what is known as "Local Long Distance" dialing.  Dialing rules are configured within Windows "Phone and...
15 Sep, 2009 Views: 406
document How to force FaxAdmin to dial exactly what is listed in the Fax Field
Situation You need to be able to dial the fax number exactly as it is entered in the fax field Solution IMPORTANT!  This solution is NOT intended for correcting issues where it is NOT dialing the "1" etc. for long distance faxing.  That can be resolved by referencing the KB below...
15 Sep, 2009 Views: 222
document What do the ASDS FaxManager cover pages look like?
Situation You would like to know what the cover pages look like when using the ASDS FaxManager provider before you send your fax. Solution Attached to this KB article are PDF files of each blank cover page.  The "%" data you will see in the PDF files are the mail merge fields and what...
15 Sep, 2009 Views: 370
document How to setup FaxTalk FaxCenter Pro for network faxing.
For detailed information on setting up FaxTalk FaxCenter Pro and FaxTalk Multiline Server to perform network faxing, please see the FaxTalk support area. As a courtesy, the following few steps will guide you through the easy setup of network faxing. To setup the server, follow the following...
06 Oct, 2009 Views: 277
document Error: "This file does not have a program associated with it for performing this action" when using FaxTalk and mail merge
Situation You receive the following error when attempting a mail merge fax using FaxTalk as the faxing provider for FaxAdmin. Solution This is caused by not having a graphics program associated to files with a .TIF extension.  This is the standard file type for fax images. ...
25 Nov, 2009 Views: 150
document How to customize the cover pages used by ASDS FaxManager
Situation You would like to customize the cover pages that are used with the ASDS FaxManager software. Solution At this time the FaxManager software does not have a utility to modify the cover pages.  To see what each of these cover pages looks like you can see the KB article below for...
12 Nov, 2009 Views: 361
document Outgoing Faxes Failing Due To Missing "1" for Long Distance
Situation Your outgoing faxes are not being sent due to a "1" not being dialed for long distance faxes. Solution This problem is due to fax numbers in ACT! not having parenthesis around the area code on the phone number.  Faxing applications require that the number be formatted with...
15 Sep, 2009 Views: 326
document Error: "No Modems Found" when setting up FaxAdmin to use the ASDS FaxManager.
Situation You installed FaxAdmin and set it up to use the ASDS FaxManager and upon searching for a modem, you get a "No Modems Found" message. Solution FaxAdmin requires that a modem be installed in the PC where FaxAdmin and ACT! are installed.  We highly recommend that you first...
25 Nov, 2009 Views: 361
document How to resolve issues with FaxAdmin not finding your modem
Situation You have installed FaxAdmin and have set it to use the "ASDS FaxManager" provider for sending faxes.  When it searches for a fax modem it returns a message of "No Modems Found". Solution There are several reasons why the modem may not be found during the search for...
14 Sep, 2009 Views: 216
document How to completely Uninstall/Reinstall FaxAdmin 2010
Situation You would like to completely uninstall/reinstall FaxAdmin 2010 Solution 01.  Close ACT! 02.  Remove any FaxAdmin software from Control Panel, Add Remove Programs 03.  Go to START | RUN and type %appdata% 04.  Delete the "ASDS" folder 05.  Open the "ACT"...
25 Nov, 2009 Views: 43

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