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document Winfax Pro freezes when attempting to open or send a fax.
Situation You attempt to send a fax using Winfax Pro and it no longer functions or when opening Winfax Pro directly it just freezes up. Solution This usually indicates that the Winfax Pro data folder has corruption.  You can browse to  C:Program Files\Winfax\  and rename the...
14 Sep, 2009 Views: 38
document Faxing from Word using the "ACT" menu crashes ACT! and fails.
Situation When trying to send a fax from Word using the "ACT" menu, ACT! crashes and faxing fails.  Solution This is a known issue at this time.  Starting with ACT! 2007, there is an issue with using the ACT! menu in Word.  There is not a fix for this at this time. ...
14 Sep, 2009 Views: 38
document Sending a fax from Word using the ACT! menu crashes ACT!.
Situation When sending a fax from Word using the  "Send Fax" option from the "ACT!" menu, ACT! crashes and you receive an error message. Solution This is a known issue.  There is a work around however.  Instead of using the "Send Fax" option from the "ACT!" menu, you will...
14 Sep, 2009 Views: 37
document Dialing rules do not appear to be working when using MS Fax.
Situation When sending faxes out of ACT! using FaxAdmin and MS Fax, dialing rules do not appear to be working. Solution Dialing rules are in fact working so long as they are create correctly.  However the box that displays the number being dialed will still show the full number...
14 Sep, 2009 Views: 39
document You are receiving copies of outgoing faxes on your fax machine.
Situation You are sending faxes out of ACT! using FaxAdmin and you are receiving the outgoing faxes as well on your own fax machine. Solution This can occur if you are sharing the line with the outgoing faxes from Winfax Pro with an actual fax machine.  This can cause your fax...
14 Sep, 2009 Views: 39
document Sending a Fax Blast to a Group
Situation You want to send a Fax Blast to a group but this option does not work. Solution This option is currently disabled even though you can see it from the drop down list in Fax Blast.  However, you can fax to a group by creating a current contact lookup of the group first. ...
14 Sep, 2009 Views: 47
document Error messages when trying to use Fax Blast.
Situation You are trying to use Fax Blast and after choosing the attachments etc. and clicking okay you receive "Object Reference" errors. Situation You must first select the recipients for the fax.  Once you do your lookup in ACT!, you still must press the button with the "..."...
14 Sep, 2009 Views: 45
document After installing the PhoneFix utility the phone formatting was not corrected.
Situation You have installed the PhoneFix utility and your numbers still do not have the parenthesis around the area code. Solution You must run the utility by going to TOOLS > PhoneFix by ASDS Computer Co.  If you have ran it, you must also refresh the database by pressing...
14 Sep, 2009 Views: 35
document Unable to install FaxAdmin from the CD that you received.
Situation You received a CD for FaxAdmin and when putting the CD in the drive either nothing happens or you get a message regarding an "ISO" image. Solution This is caused by an improperly formatted CD.  You can download the FaxAdmin install program from the following URL: ...
14 Sep, 2009 Views: 39
document How to troubleshoot issues with FaxAdmin and MS Fax.
Situation You are trying to get FaxAdmin to work with MS Fax and are having difficulties. Solution There are several things that MUST be checked prior to expecting FaxAdmin to link to MS Fax.  Please see the following: Version Requirements MS Fax  MS Fax must be...
14 Sep, 2009 Views: 51

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